Family Mental Health Advocate/Liaison

3 months ago
Job ID
# of Openings


The Bronx Family Mental Health provides outpatient Mental Health treatment approved by the New York Office of Mental Health (under Article 31) to children and adolescents age 5 to 21 years old and their family members who meet criteria for a mental health diagnosis under the Diagnostic and Statistical Manual of Mental Health Disorders (DSM5). The Clinic is located at 1529 Williamsbridge Road, Bronx, NY and operates on a family friendly schedule Monday through Friday 12pm to 8pm and Saturdays 9am to 5 pm. The Family Mental Health Advocate/ Liaison is ultimately responsible to connect and coordinate services for children and their family members in collaboration with clinicians at the Clinic. Specially, the Liaison will be tasked with a bilateral coordination of care that social-service case managers or clinicians alone would not be able to provide. By providing a “warm hand-off” between mandated (i.e. foster care or preventive services) and voluntary programs and the Clinic, s/he will advocate for, guide and engage our program enrollees and their caretakers with mental health screening, assessment and treatment appointments. The Liaison will assist with access issues for members and develop relationships with other community-based service providers as well as internal departments in order to ensure that Clinicians are better able to solely focus on treatment and interventions. For the many individuals who benefit from the offerings of the Clinic, the Liaison will ensure a seamless coordination of care, particularly as we have found that for many participants in our programs, it can be difficult to track engagement in appointments and in treatment. 



Major Duties & Responsibilities: • Work in collaboration with our Mental Health interdisciplinary team to engage children and their family members in mental health services including screening, assessment, testing and treatment interventions • Collaborate with the Mental Health team in connecting to treatment as clinically prescribed in the patient’s Individualized Plan of Care: o Coordinate the enrollee’s access of services as per their acuity and risk level o Support adherence to treatment recommendations • Ensure constant dialogue between the Clinic and other programs’ staff, ensuring a cooperation, communication and collaboration that maximizes the effectiveness and efficiency of mentalhealth and other treatments being administered • Work with case planners and other relevant internal staff outside the Clinic to identify the need for mental-health assessment, ensure all appropriate testing and diagnoses are conducted in a timely manner • Ensure youth and families are regularly engaged in their treatment and attending appointments • Effectively utilize Electronic Health Records (EHRs) and access Care Management Portal (Medicaid Analytics Performance Portal; MAPP) and Health Information Exchange (HIE) as needed • Promote wellness and assist in educating the child/caregiver on care of chronic conditions, immunization, screening and other preventive interventions as needed • Link clients with necessary resources to obtain and maintain public benefits necessary to gain health care services, including Medicaid, and cash assistance eligibility, Social Security, SNAP, housing, legal services, employment and training supports, and others • Effectively communicate and share information with the individual and their families and other caregivers with appropriate consideration for language, literacy, and cultural preferences • In the event of hospital admissions, actively engage in the discharge planning process ensuring that the patient has all recommended post discharge services in place prior to discharge in collaboration with clinicians • Attend and participate in ongoing staff development trainings to enhance skills needed to effectively meet the demands of the position • All other duties, as needed Qualifications & Competencies Education and/or credential requirements are determined by children’s acuity level by one or most of the following: • At least an Associate Degree with two years’ experience • Bachelors of Arts of Science with two years’ experience preferred The candidate must possess the following Experience: • Relevant expertise and experience in serving children and families in child welfare, developmental disabilities, mental health, healthcare and/or other systems as well as those receiving preventive services • Experience providing service coordination and information, linkages and referrals for community-based services. In addition the candidate must demonstrate the following Competencies: • Excellent resourcefulness, communication, and organizational skills • Compassion, especially for children and families with special needs and challenges • Ability to travel to community-based agency offices, participant’s communities, and homes within assigned catchment area • Ability to receive feedback to professionally grow and/or improve • Proven awareness, adaptability, integrity, and accountability including meeting deadlines, ensuring compliance with agency policy and procedures, and overseeing complete and timely maintenance of agency records, in accordance with contractual requirements.


Bilingual is a plus. This job description is a brief listing of the functions and requirements of the position named above. It is not intended to list in specific detail every aspect of the job, nor to limit the performance of those duties. Other related tasks may be assigned as deemed necessary by agency administration. Failure to comply with the terms and conditions of the job description may result in disciplinary action up to and including termination. I understand that my employment is for no fixed duration and can be terminated by either Leake & Watts or me at any time with or without notice or cause for any reason not otherwise prohibited by law. I have read the job description above and agree to abide by its provisions.


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